Frequently Asked Questions
We supply printed and embroidered clothing and accessories.
You can get a quote through our contact form, by emailing us, through our clothing design feature or by giving us a call. Please try to include as much information as possible about your requirements.
We aim to have all quotes back within 1 working day. However, it is often much sooner and we usually reply to most enquiries within a couple of hours.
We aim to be extremely competitive however on the odd occasion you may be able to find your items cheaper elsewhere. If that is the case please contact a member of our team and we will look into it and see if we can match it for you. We can’t guarantee it but we will do our best!
We don’t usually display prices for clothing as they will vary according to the quantity ordered and the branding you require. All orders are priced on a bespoke basis so please contact us for your individual quote.
Prices for print and embroidery will vary according to numerous factors such as the amount of colours, amount of stitches or the quantity needed. All orders are priced on a bespoke basis so please contact us for more information.
No. Unless stated, all website prices will be exclusive of VAT and delivery.
We accept bank transfers, credit/debit cards (in person or over the phone), cheques or cash. Your invoice will contain all payment details.
We send all invoices out by email.
Yes. Due to the time it takes to set up artwork etc, we have a minimum order charge of £10.00+vat.
Prices may vary according to your artwork, the amount of prints, the quantity and the garment colour (amongst other things) If you have any questions please don’t hesitate to contact us!
We will require payment up front from all new customers, unless agreed in advance with a member of our team.
Account customers have either 14 or 30 days to pay. To discuss getting an account please contact us.
Different process have different turnaround times. Vinyl heat transfer is very quick and we can sometimes turn those orders around within 24 hours, depending on how busy we are. Most other processes will be roughly 5 to 12 working days but please contact us for an accurate turnaround time on your order.
We are a very small company so sometimes it’s all hands on deck and we will all be printing. Please leave a message and a member of our team will be in touch as soon as possible.
We don’t offer returns on customised items unless we have made a mistake with the branding. For full T&C’s please click here.
CAD cut vinyl 5 items*
*The only exception is names and numbers (like on a football kit) We can do one off’s of these for your gifts, marathon shirts etc.
Embroidery 5 items
Screen Print 10 items
Digital Transfer 10 items
Orders for less than the minimum quantities may be possible at our discretion but extra charges may apply.
All our print methods are exceptional quality but there are differences between them. Different processes will be better for certain logo’s and they all have varying minimum orders. If you are unsure, please contact us and a member of our team will be more than happy to advise.
Yes. We would be happy to print your own items with a vinyl heat transfer, providing they are suitable.
Yes. We will send a visual of your design after you have approved the quote. We will not go to print until you have approved your artwork.
Once approval is given we will start your order so please double check everything carefully before you give the go-ahead. We cannot be held responsible for any mistakes in the artwork once you have approved and after that point changes cannot usually be made. Please contact a member of our team with any problems and we will do our best to help.
Ideally we would need a vector file (Ai. or EPS) but for the purposes of a quote don’t worry too much. Send us what you have and if we need anything extra we will let you know!
We accept JPEG, PNG and SVG formats. Please keep file sizes less than 2MB.
We love the environment and we therefore no longer produce paper catalogues. We have a link to the full online catalogue on our website.
Washing instructions will vary according to the garment and the print process you have chosen. Please ask a member of our team who can advise on your specific order.
Yes. We are more than happy to supply clothing blank as well as personalised and our prices are extremely competitive!
All our items come with a size guide however due to the amount of brands we hold, there will be some differences between them. If you are unsure then please contact us and a member of our team will be more than happy to advise.
Yes. Samples can be sent but are usually chargeable. Sometimes we can send them for free but this is down to the order size and product value and is entirely down to our discretion.
Please contact us. We can often source items that aren’t in our catalogue.
Our head office is usually for staff only. To keep costs competitive we don’t have a shop. If you want to visit us to collect or drop off items or to see samples then this will have to be agreed in advance. All visits to our head office are strictly by appointment only.
We have a simple pricing structure for delivery charges (based on standard UK next day – once order is complete)
1 Item – £5.00
2+ Items £10.00
Orders over £150 Ex.vat – FREE DELIVERY
Yes. All appointments to our head office are by appointment only so please let us know when you plan to arrive and we can make sure someone is there to meet you.
Please see our full T&C’s here.